How to Resolve XM Deposit Problems Quickly and Effectively

You cannot top up money to XM account without knowing the reasons and how to resolve it. This article will clarify the reasons why you cannot top up money to your XM account and how to fix each case.

Specifically, let's take a look at the common errors that prevent deposits from being made onto the XM exchange:

Reason for not being able to top up money to XM using ATM card

If you cannot top up money to XM using an ATM card (Napas), you need to consider it may be due to the following reasons:

1.1 The bank issuing the card rejects topping up money to forex companies

Many banks apply restrictions on topping up money to international Forex companies due to pressure from financial regulatory authorities, especially for online casinos. Since 2018, many cards have issues when topping up money to XM, you may encounter similar situations with other Forex companies.

1.2. Cannot add funds to XM due to expired card date

When the card expires, you cannot use it to make transactions, including adding funds to your XM account. If you previously used the card to add funds to XM, the expiration date information may still be displayed on the add funds screen, inadvertently prompting you to process a transaction without realizing the card has expired.

→ Solution: Check if the card is still valid or not. If the card has expired, update the new and accurate card information on the XM add funds screen or use other credit/debit cards.

1.3. Reached card usage limit

You cannot add funds if you have reached the card's usage limit.

→ Solution: Check and adjust the usage limit by contacting your bank.

1.4. You entered the card information under someone else's name

If the name on the credit/debit card does not match the name on your XM account, the system will block the transaction to protect the card owner's interests.

→ Solution: Ensure the card information matches the name of the XM account owner. Avoid entering the name and surname in reverse order when providing information.

1.5. Due to adding funds from an overseas IP address

When adding funds from an IP address located overseas, identity verification may be delayed, causing difficulties in adding funds. The deposited amount will not be reflected until you provide additional identity verification documents to explain the reason for adding funds from an overseas IP address.

→ Solution: Add funds from the same country that you registered in during the account opening process, or prepare valid identity verification documents in advance when needed.

1.6. Entered a card issued overseas

Using a card issued from another country to add funds to your XM account will cause identity verification delays. The deposited amount will not be recorded until you provide documents proving the card belongs to you.

→ Solution: Add funds using a card issued from the country you currently reside in and registered during the account opening process.

1.7. Deposit amount not reaching minimum requirements

For example, the minimum deposit amount for domestic bank transfers to XM is 10,000 JPY and 20,000 JPY for overseas bank transfers. If you deposit an amount less than the minimum, a 1,500 JPY fee will automatically be deducted from your XM account.

→ Solution:

• For domestic bank transfers, ensure the transfer amount is at least 10,000 JPY.
• For overseas bank transfers, ensure the transfer amount is at least 20,000 JPY.

Understanding the causes and solutions when unable to deposit funds to XM through bank transfer will help avoid issues and ensure smooth transactions.

Unable to deposit funds to XM via bank transfer

When depositing funds to XM via bank transfer, there may be some issues that cause the transaction to fail. Please note the following causes:

2.1. Transfer made under someone else's name

When using domestic or international bank transfer, the deposit must be made under the name of the XM account holder. If you use a family member's or someone else's name, the transaction will not be accepted and you may incur transfer fees.

→ Solution: Ensure the transfer is made under the name of the XM account holder.

2.2. ID not listed in transferor's name field

When processing a bank transfer, if the transferor's name does not include Roman letters and account ID, the transaction may not be processed or may take time to verify, resulting in delayed deposit.

For example: The transferor's name must be written as "TARO YAMADA 012345".

→ Solution:

Ensure the transferor's name includes both Roman letters and account ID when making a bank transfer.

Contact XM support if you forget to include your account ID.

3. Unable to deposit funds to XM via other payment methods

In addition to the cases mentioned above, you may also be unable to deposit funds through other payment methods. This could be due to inaccurate electronic wallet ID and email information.

Be sure to enter the correct information and complete the payment process accurately.

→ Solution:

• Carefully check the information you entered on XM's deposit page.
• Create and activate the electronic wallet you want to use.

With these simple reminders, you can easily identify the cause of inability to deposit funds to XM and easily resolve it.

What to do if the deposited amount is not reflected in the account?

The time it takes for the deposited amount to be reflected in the XM account will vary depending on the payment method:

Specifically:

Debit card/Domestic transfer/Momo

• Deposit fee: Free
• Minimum deposit amount: VND350,000
• Time for deposit reflection: Immediate

ViettelMoney e-wallet

• Deposit fee: Free
• Minimum deposit amount: VND120,000
• Time for deposit reflection: Immediate

Google Pay e-wallet

• Deposit fee: Free
• Minimum deposit amount: $5
• Time for deposit reflection: Immediate

Neteller/Skrill e-wallet

• Deposit fee: Fee applies
• Minimum deposit amount: $5
• Time for deposit reflection: Immediate

Cryptocurrency

• Deposit fee: Fee applies
• Minimum deposit amount: USD50
• Time for deposit reflection: Immediate

Other methods like Online Bank Transfer, Mobile Banking are not recommended. Therefore, I do not recommend using these two methods.

The three main methods I usually use are bank transfer, Momo and Neteller e-wallet.

Support

If the deposited amount is not reflected in your XM account after the deposit reflection time, please contact XM Vietnam's support team for further assistance.

See also:

• Verify XM account - How to download account verification documents
• XM Affiliate Guide: Boost Your Income Online

With the causes and solutions mentioned above, I hope it can help readers handle cases of inability to deposit funds to XM. Wish you success!